Bryan Booth
90 State Street
Providence, RI 55555
Phone:555-555-5555

TECHNICAL Product Manager / PROJECT MANAGER

OBJECTIVE
Dedicated technical support specialist, project manager, and IT consultant recognized as a resource for technical solutions including data management, networking, C++ and Visual Basic programming, software/hardware selection and installation, and systems troubleshooting, maintenance, and support. Skilled at assessing client needs, recommending strategies that enhance efficiency and maximize ROI, implementing cutting-edge technology solutions, and training/supporting end users.

Software: TAO, LANtastic, Microsoft Office Suite, Visual InterDev, Dreamweaver, WatchDog, SafeBoot, LDAP, DAP, DirX

Hardware: Dell, Gateway, IBM, Iomega, Smart Card media, Toshiba, NICs, mainframes (OS/390, AS/400), A+ training

Systems and Networking: Windows (95/98/NT/2000/ME), UNIX, Linux, NDS, TCP/IP, routers, switches, hubs, Cisco, MS-DOS

Languages: C++, Visual Basic, HTML, Java, X500, TCL/TC

Databases: Oracle, Access, SQL

EXPERIENCE
11/1999 - Present
MARCY JONES ENTERPRISES
Providence, RI

Computer Consultant

Direct all aspects of daily operations including business development, bookkeeping/cash flow management, and 24x7 IT solution delivery/support for individuals and small businesses.

Key Accomplishments:

- Built a successful technical consulting operation from the ground up, providing a wide range of services to client base ranging from hardware devices, networking, programming, system maintenance/installation, custom computer builds, and database management.

- Earned a reputation as a trusted technology advisor offering cost-effective solutions through innovative design and thorough knowledge of business-growth-enabling tools.

- Developed multiple Access databases (including GUI relational databases) for clients to facilitate better tracking, reporting, and data retrieval time.

- Installed operating systems on various PCs, set up WinTV on customer computers, completed ISP setup on small networks, wrote VB and C++ code to enable launch of home-based businesses, and maintained bug-free technical operations for customers.

10/1999 - 6/2001
ABC COMPANY
Providence, RI

Technical Support Specialist
Provided ongoing technical support for a software development company specializing in packaged tools for B2B organizations. Maintained functionality of technical support testing and training lab, managed weekly technical support meetings, and provided support for secondary product line developed by XYZ Corporation. Earned a reputation for resolving complex technical problems.

Key Accomplishments:

- Rapidly resolved source code problem with smart card technology that restored client to full business operations, won high praise, and generated lucrative repeat/referral business.

- Salvaged relationship with key customer, persistently negotiated through layers of red tape within U.S. and UK operations, and won hard-fought crusade to obtain vendor support of a discontinued tool failing to operate on Web applications. Efforts resulted in vendor agreeing to rewrite application, a complete resolution of problem for ABC Company's client, and a personal letter of appreciation from client's CEO.

- Unearthed hidden piece of code that was key to correcting software compatibility problem between SafeBoot and Smart Card media. Won commendations from client and senior management.

- Architected ABC Company's testing lab to significantly enhance customer/product technical support.

- Developed interim solution that turned around inefficient technical support call tracking system and provided organization with flexible, user-friendly database that gave management its first-ever ability to query data on virtually any issue for custom-designed reports.

11/1996 - 1/2001
COMPUTER RETAIL CO.
Providence, RI

Senior Sales Associate

Closed sales of computer hardware and software and held accountability for bookkeeping, store opening/closing, inventory, stocking, price changing, and facility maintenance.

Key Accomplishments:

- Formally recognized for superior performance and dedicated teamwork through rapid promotion from sales associate to senior sales associate, with key-holding operational responsibility.

- Entrusted with store's entire inventory and daily bookkeeping operations.

- Consistently ranked as top sales performer based on sales competitions.

- Quickly became the company go-to person to resolve technical support issues.

- Built lasting rapport and a loyal customer base as the sales rep most frequently requested by existing customers.

EDUCATION
6/2001
DEF COLLEGE
US-Rhode Island-Providence
Bachelor's Degree
BS in Computer Information Systems (Minor in Business Management), GPA 3.1

- Honors: Bill Murrow Grant, academic achievement (1999); Dean's List (1998 to 1999)

- Coursework: Business Information Systems, Hardware Maintenance, Advanced Programming, Database Management, Visual Basic Programming, E-commerce, Business Management, Systems Analysis & Design, Visual C Programming, Cisco Certification, Networking, Web Design

Certification
6/1996
GHI BUSINESS SCHOOL
US-Rhode Island-Providence
Certificate of Completion, Computer Programming and Communication Skills, GPA 3.8